Bouncing Back – How to Rebound When You Screw Up !

Hm, it's time for a virtual campfire sit down with Terry Weiss. Welcome to Weiss Thoughts. Well Heydie, Heidi ho there, campers, welcome, Welcome to our virtual campfire sit down, which is known as Wis's Thoughts. I am Terry Weiss. I am so glad you are here today. And. Man, what a week it's been for me. Huh, how's how's your week going? Anyhow, We're going to talk about that and so much more on today's program, But first, make sure you check out the website Weissthoughts dot com. Wy Ce, just make sure please just spell my name right Wis's Thoughts dot Com. There you can listen to each end every episode of said podcast, and if you want, if you're so inclined, you can leave a review. You know we you know, we'd really appreciate that, and make sure you share us with your friends, Tell your friends, tell your neighbors, tell your pats, tell your family about Weis's Thoughts. Okay, sounds good? Well, welcome, Welcome, one and all to another episode of Wife's Thoughts. And it has been truly an interesting week for myself, both professionally and personally here at the Purple Pit Studios from whence the program cometh. I hope all is going well with you in your world. And oh, by the way, if you want to email me, it's Terry at Weissthoughts dot com. You can reach me there. And hey, don't forget to check out the YouTube channel. There's some special goodies on the YouTube channel coming up in the next couple of weeks. You can search on YouTube just search for Weiss's thoughts. I'm a little stuffy today, little stuffy. It's a fall allergy season is upon us, so I am a little bit stuffy today and for some reason, mister Producer extraordinaire, I don't know what it is. I just can't get comfortable with these headphones that I'm using using the Sunheis or headphones in the studio today and I'm just not no, I don't know. I'm just not digging them. Get a little bit of a feedback thing going there. Anyway, We'll figure it out, right, We'll get it. Hey, We'll get this train on the right track. So how are you hope all as well? What I wanted to talk to you and with you about today on the program is what or how to refocus yourself when you have what's the what's the word or the term that I'm searching for, how to refocus and get yourself back on track when you feel that you may have gone astray. Now, I know, we talk about a lot of things on this program, and I try to I do my best. I stay out. I try to stay out of the political stuff. I tried talking about political things for a while, and it's just too hyperbolic. People have very strong opinions on their political beliefs, as do I. However, some people can't or refuse to remain adult about discussing different political beliefs, especially here in the United States of America, and I'm just not you know, I'm so over going into that rabbit hole where you want to have an intelligent discussion with people and do programs on it without somebody calling you names or harassing you on the internet and social media. So I just pull back, and I've been pulling back ever so gently over the past couple of years, and I've just kind of gone away with it. You know, what, You're entitled to believe what you want to believe, which I firmly believe here in the United States of America. I'm entitled to believe what I want to believe, and as long as no one is hurting one another, you know, and causing harm. Hey, man, you vote how you vote, I vote how I vote, believe what you believe, what have you. That's what makes this country great. Sorry, if you hear the squeak in the background there from the studio chair, mister producer extraordinaria, that we oiled these and tighten them up anyway, evidently we did not, or somebody missed this chair. Hey, that happens. Those things happen on life. But everyone, like you said, everyone is entitled to their beliefs and can think how they want to think. That's folks, that's what makes this country, the United States of America, the greatest country on the planet Earth currently. I don't know of any better. If you do, please let me know. But here you can have a difference of opinion, or at least you should be able to and not have to worry about, you know, your property or yourself being harmed in any way, shape or form. So that's what I mean. Try that in other countries around the world. That's all I'm going to say. Try disagree with the government or your neighbor in South Korea, North Korea, China, the Soviet Union, Soviet you know, the uss R, Soviet Union, you know, Zimbagwe all the most of the countries in South America, even in Dare I say, over in the UK too, you can you really don't have your freedoms are not that great over there from what I'm hearing from people that live there. As of late too. Here we're still having some issues with freedom of speech and that. But we're still the the haven, the the rest stop as far as freedom of speech and freedom of expression. Now, some people out there go cuckoo for cocoa puffs and take it too far, and I'm not in favor of anything like that. But anyway, I don't want to get on this whole thing about politics or anything. But when I want to talk with us, with all you alt here today about is getting back on track when maybe you've fallen off the wagon, whether it's virtually or physically, what have you. I had a situation over the weekend where I was supposed to have a delivery from a certain delivery company, and I'm going to leave their name out of it. I'm going to just to remain professional. But you know delivery company insert name here, you may have experienced something similar. And what had happened was is I ordered a piece of equipment for the studio here at the Purple Pit Studios, and I ordered it on a Wednesday prior from my great organization that I always deal with and I always talk about him, Sweetwater. They are fantastic. My particular rep for the studios in that here happens to be Dave Cody cood Y. Look him up if you're thinking about anything for purchase from Sweetwater. He's a good man, and he is an excellent, knowledgeable source of information on practically everything they sell there. And if he doesn't know it, you'll just tell you flat out, Hey, I don't know, but let me find out, let me ask him it back to you anyway. I'm not sponsored by Sweetwater. I have no sponsors on this program. And it's just that when I receive good service from an organization or an individual, I believe in acknowledging that because, let's face it, way too many people like to let's just call it what it is, bitch and moan a lot. I like to call out the good. I call out the good the bad and the ugly. But Dave Cody is a good man over at Sweetwater, my sales engineer as they call them, and he's a trusted confidant when it comes to all things professionally. So anyway, I ordered a piece of equipment from Sweetwater and they're always great. I mean, they're fast, they're responsive, their customer service is top notch by far, and you can go on the internet and verify this for yourself. I have had nothing but excellent experiences when things have gone smoothly, when there's been bumps in the road, they're always there to handle it in the most professional, personable way possible. So very satisfied. Been with them over a decade, and I don't anticipate myself going anywhere else. Anyhow. Back to the information at hand, I ordered a piece of equipment for the studio here and ordered it on a Wednesday. Sweetwater promptly shipped it because it was later in the later in Wednesday evening, and they shipped it promptly Thursday. It was coming by the carrier that shipp or that shall remain nameless. I got tracking information, et cetera, following it through the process. It says, hey, it's going to arrive Saturday. I'm like, great, all right, I got a project that I can use this equipment on that I really need it for. This is great, This is going to be good because the project's actually was due Sunday early Monday. So I'm like, all right, and that's why I ordered it when I did, and you know, got it when I did. Following it throughout the whole process, I get a text early Saturday morning, at around eight thirty five or so am Eastern time here in the US. Your driver XYZ and I'm going to leave their name out of it too, because they put their first name in will be arriving today with your delivery between the hours of you know, twelve thirty and three pm. Excellent. Move my Saturday agenda around. Make sure I am home by ten am, just in case. Rest of the day kind of wipe the slate clean. Figure I'll stay in here in the studio doing what I gotta do, and lifeably bliss. We'll get this equipment, we'll be able to get a jumpstart on this project for early Monday morning. Well, let's move ahead in time, shall we till about one forty pm Eastern time? Same day Saturday, sitting in my living room, not even in the studio, sitting in my living room and waiting for for said piece of equipment to arrive, drinking a nice cup of green tea with mango. By the way, I can recommend green tea with mango. It's delicious. You love it anyhow, Reading and all of a sudden ding, my phone goes off. I'm like, oh, someone's texting me. Pick up my phone. Look at the text from said carrier that shall remain nameless. We attempted to deliver your product today. However, we were unable to because no one is home. We will attempt to re deliver again the following business day, Monday. And my I just you know, WTF, what the frig what the filth and foul? I am literally in the same space where package said package is supposed to come. And also on our delivery options for every package that comes to said locations, there are instructions that are hardwired into delivering at said location. Please ring bell next to delivery garage and or knock on door. And there were vehicles in the parking area, so I amble down the stairs, opened the door and sure enough, there's a door tag hanging there. Sorry, we missed you. So I attempted to call said delivery company. I was not happy, to say the least. I was very aggravated, you know. Dare I say I was pissed off? Because here's the thing. The doorbell never rang, there was no knocking. It was like a stealth delivery. It was almost like if you watch Star Trek where the transporter you know, beams them down. They're there and they're gone, and there's something hanging on my door, and I'm like, what in the hell is this all about? But are you kidding me? Now? I'm sure a lot of you are saying I've had this happen, ter Terry, I know exactly what you're talking about, my friend. I know it because it's happened to me, and I even know the company there. And I'm not going to say the name of the company. But this is also the second time I have had an incident with this particular delivery service in the last ten days. So I tried to call the local hub and you can't get through to anybody, let alone on a weekend, let alone during the week. So I had to dial the eight hundred number, and I've got an individual who obviously wasn't a stateside however, very nice, young young lady, and I told her, ma'am, miss, I am very upset right now, and none of this that I am about to tell you is directed at you. You are just a worker. I appreciate you picking up the phone, but I have to vent, I have to get I have to let this out because I am really pissed off right now. And I just went into a kind of rant about their organization, especially because it's this has happened twice in the past ten days, problems with your drivers not acknowledging and following directions, the basic directions. I mean, we're not asking them to walk on the moon, walk a tightrope, you know, navigate a moat full of you know, piranha, you know, pull vault over you know a forest. Nothing. Just ring the damn bell or knock on the door. That's all we've asked ever in years in dealing with said certain delivery company that delivers here every so often, and it seems lately in the past month or so, it's not happening and it's causing issues. So after I had my rant, and as soon as I got done with my little rant. And you know, my very not pleasant tone, I said. And again I apologize to you. To the worker, I said, their name, it's not you personally, I know, you're just you're the poor soul that picked up the phone. Please, And they're like, oh, I understand, I understand. Now here's the kicker. And again these folks people, you got to realize this. People that are picking up the phone when you're calling in to get information, disseminate information, have an issue with They just work there. There's nobody in the back room. They the person that picked up the phone wasn't in the back room wringing their hands, going all right, guys, whose delivery are we going to scre up today? Who are we going to tick off? It was. There's no malice in it. They're just the poor soul that picks up the phone. Okay, bear that in mind. But I did lose my temper a little bit, and I was very animated in my speech. You know, I swore a couple times, which you're not supposed to do. You know, I'm better than that, I am. I used a couple of profanity leaced words, you know, because I not at the person, mind you, but at the overall situation of how frustrating it was, and again I apologized afterwards and thanked the employee for listening to me. I really appreciate that, you know, that they didn't just say dump you and hang up on you, because again it's not personal on them. It's important feedback on the failure of the organization they just happened to be a part of and working for on this day when you're truly called in now. The other disappointing though aspect of this interaction was that the individual was very nice. They followed the standard customer service rules, They empathized, they listened, you know, and I felt comforted by them. They said they would reach out to the local hub and that they notified middle and upper management after a brief hold of a minute or two, and that someone would call me back shortly and email me, and that you know, they deliver until eight pm on Saturday's Eastern time, and that I would get it and I would hear contact now. Thank you. I thanked them and again went out of my merry way, had another cup of tea to calm down and relax. Two hours goes by. I don't hear anything, no phone call, no email. I'm calm now, I'm back into this mode like I am with you. Just okay, here's what it is. But I'm going to call back and let them know and find out if there's any updates. So I get a different individual. I explained to them, Oh, yes, you know, we see the notes here, and you know, apologies all around. I said, okay, thank you. It was a very pleasant interaction. They placed me on a brief hold and said, yes, it is on schedule to be delivered today by delivered today by eight pm. Okay, thank you. I mean you got to take them at face value. You have no way of checking or validating this information, right, so you just you have to take them at the face value. So okay, we do, so we do that. Needless to say, it was never delivered. So Monday comes because they don't they're not doing any running on Sunday, this particular delivery company at this time in my area. So Monday comes and I called because I did have a number finally found for the local hub. Got through to a nice representative there as I was taking care of some business on a Monday morning, and spoke to a young lady. They're very polite very professional both of us. Conversation was great, but expressed my displeasure and my bewilderment as how their organization could drop the ball twice, fumble the ball twice in the end zone within ten days. She said, I'm going to forward this to a gentleman in middle management. Someone will contact you within the next three hours. Great. I had no expectations of being contacted. My expectations were little to none. Okay, little to none. I went on about my day and I figured, I'm just, you know, going to have whoever's at the studio keep an eye out for said delivery driver, and let's roll the dice and hope it gets delivered today. Well, to my surprise, within in ninety minutes, about an hour and a half, I had a gentleman contact me from said delivery company that shall remain nameless. We had a great conversation. I gave him the tracking number, told him what happened. He says, I do see some notes from over the weekend, et cetera. And I told said gentlemen, I said, listen, I get it. Things happen, Mistakes happened. I could even understand if said driver had knocked on the door rang the doorbell, and I was up in the bathroom or if I was a a you know the other side of the property, or in a shower whatever you know, or you know, passed out in a drunken stupor, and I never answered the door. Absolutely, they have every right to walk away. They're not going to sit there and cater to me. I get it. However, my point of emphasis was they never even made the effort initially to make contact. And that's what really aggravated me. There was no effort. It was a drop and run. Oh well, stick this on the door and off we go. Now. I don't know if they were behind in their schedule or what, but anyway, the member of mid to upper management had informed me that they had hired people for the holidays. They're training them. It wasn't our normal driver the past couple weeks. So I said, well, that kind of would make sense because things had been flowing smoothly for quite a while and I was growing complacent and comfortable in Hey, this is just going to happen. It's going to be delivered, no must, no fuss, apologies all around. He you know, I gave him the driver's name because I had it from the text, and I said, I think it would not telling you how to run your business or how to manage your employees, but I would think it would be incumbent upon your organization to maybe pull this individual aside and just have a talking to and say, listen, you can't do that. You've got to at least make contact or something. Knock on the door, ring the bell, give them, you know, give them one minute to come to the door, Acknowledge Hey I'm here, you know, talk through the camera, doorbell, something, yep, okay, be right there, hang on a second, something like that. And then I guess it all goes back to just doing your job. We talked about this on past episodes of Voice Thoughts. Just do your job. I'm not asking, and I think a lot of us out here in the general public employees are not asking you to again pull vault over a mote of a flesh eating piranha, you know, navigate through the tall weeds of lots of raptors, you know, or fight mountain lions, you know, with a toothpick. We just want you to do the basics of your job, and we the general public, for the most part, we will be very happy with you. So anyhow, after thinking about my interaction with the first employee and how I kind of lost my temper in cool, I was ashamed. I felt guilt. Now, I know many of you outors say I had terry your nuts. You had every right to be pissed off. You had every right to vent and anger and raise your voice, and maybe rightfully so. However, for those of you that listen to the program, for those of you that know me, for those of you that are along with this journey on both the podcasts Her Wife's Thoughts and on the YouTube channel, and for those of you that I've met in person and interacted with both professionally and personally, you know that I am on a journey of enlightenment, as it were, to be a better human being, to be a more decent human being, to not be like everyone else in the crowd, to not lose I crap or okay, well this is an R rated podcast. It says there might be not lose my shit okay over every little thing, and I don't want Does this sound trite or like I'm trying to make an excuse, but acting in that way kind of runs in my family. I grew up with this behavior. Relatives I've seen my parents for are kind of like that, and I've seen them do it, both of them, where you know, you get up and you have a bad day, so you're going to download your crappy day on too everybody else. I I want to be better than that. I don't want to be like that, and I'm I've made great strides over the past decade plus to change, but I still have my moments. So I did some deep breathing, had a nice reflective cup of tea, herbal tea, and thought, how could I have handled that interaction better? And I gave it it's due time, It's due course, it's an I didn't ruminate on it for days and days on end, even though this happened quite a few days ago when you're listening to this episode of the White Thoughts podcast. But I thought this would be a great topic for discussion to get out to you as we sit and talk today, that you don't have to ruminate on it forever and kick yourself in the ass, you know, over the next three three weeks over something, but acknowledge, Hey, I messed up. I lost my cool. I'm better than this, I know I'm better than this. People know I'm better than this. Apologize where you where you must, and take from that and move forward. That's how you recover from when you get off track and things don't go your way. Now, not just in that situation, my friends, not just in that one. But you can do it. If you're on an exercise program and then all of a sudden you take a week off. You know, let's say you've been walking four days a week and all of a sudden you take a week off because you're ill, or not because you're busy, just because your ass got lazy. Don't beat yourself up over it and sit there going, oh, well, the heck with it, man, I want just get back up right, get right back on the pony, as they say, and gallop on same thing. You know, if you're trying, not you know, to have better control of your temper, if you're trying to be more understanding, if you're trying to be more patient with people, whether it's your kids, coworkers, friends, general public, whatever, if you slip up and screw up, it's okay. We're all human. And that's that. As I was sitting doing reflective thought after that situation, a little you know later after that happened, and that phrase popped into my mind just I'm just sitting there quietly thinking about it, and I came to the point and said, you know, Terry, and there's no use getting upset. What's gonna happen is going to happen. You've done everything on your end, You've made your displeasure known. You'll make your call one day just to let the organization know about the failure of that delivery and the driver. It's not the end of the world. It's not the end of the world. And you know what, So you lost your you know, you lost your temper, you lost your cool. You weren't as pleasant as you could have been. You're only human, and that's what You're only human. You're only human. You're only human. You're not an AI chat bot, you're not a robot. You're not a cyborg. You're not an uncaring, you know, narcissist social path. You're only human. You're a human being having a human experience and you had a human reaction to emotions that unfortunately came up and flooded out. So that is the piece of advice I'm going to leave with you today. My friends, is if you screw up, You're only human, all right, You're only human. Don't beat yourself up too much about it. Take that event, that circumstance that you see, I fell off the wagon, I screwed up. Take that and use that as a springboard and a learning experience. Now, if you keep doing the same thing over and over for months and years on end, then I mean there's more probably a deep rooted problem there, and you should seek professional help. But if you're doing this journey on your own, and you're doing a lot of this journey, or you're starting the journey on your own, and congratulations, to be a better person, be better in shape, be better health wise, what have you? Be better business wise, whatever the case may be, whatever choices you are choosing to change in your life, just remember your only human. Hey, thanks for listening to the program today. I truly appreciate each and every one of you out there. And remember to see a change in the world, you have to be the change in the world you want to see. It all starts with you, the person looking back at you in the mirror every morning. Remember to be kind to yourself, be kind to others. If you want to tweet at me on Twitter. It's at Terry Weiss. Stop by the website Wis's thoughts dot com just to make sure you spell my name right wys Wiys's thoughts dot com, and hey, leave us a positive rating and review on your favorite podcast provider. Won't you tell your friends, tell your family, tell your pets about White's Thoughts and I look forward to gathering yet again around the virtual campfire with you real soon. Take care, Theres theres a