Bouncing Back – How to Rebound When You Screw Up !

[00:00:00] It's time for a virtual campfire sit-down with Terry Wyce. Welcome to Wyce Thoughts.

[00:00:14] Well, heydy, hidy, ho there, campers. Welcome. Welcome to our virtual campfire sit-down, which is known as Wyce Thoughts.

[00:00:22] I am Terry Wyce. I am so glad you are here today. And, man, what a week it's been for me.

[00:00:31] Oh, how's your week going? Anyhow, we're going to talk about that and so much more on today's program.

[00:00:38] But first, make sure you check out the website, wycethoughts.com, W-Y-C-E. Just make sure.

[00:00:45] Please just spell my name right, wycethoughts.com. There you can listen to each and every episode of said podcast.

[00:00:55] And if you want, if you're so inclined, you can leave a review. You know, we'd really appreciate that.

[00:01:03] And make sure you share us with your friends. Tell your friends, tell your neighbors, tell your pets, tell your family about Wyce Thoughts.

[00:01:10] Okay? Sounds good. Well, welcome. Welcome, one and all, to another episode of Wyce Thoughts.

[00:01:15] And it has been truly an interesting week for myself, both professionally and personally here at the Purple Pit Studios.

[00:01:26] From whence the program cometh, I hope all is going well with you and your world.

[00:01:32] And, oh, by the way, if you want to email me, it's terry at wycethoughts.com.

[00:01:40] You can reach me there.

[00:01:41] And, hey, don't forget to check out the YouTube channel.

[00:01:44] There's some special goodies on the YouTube channel coming up in the next couple weeks.

[00:01:47] You can search on YouTube.

[00:01:49] Just search for Wyce Thoughts.

[00:01:51] I'm a little stuffy today.

[00:01:53] A little stuffy.

[00:01:54] It's fall allergy season.

[00:01:55] It is upon us.

[00:01:57] So I am a little bit stuffy today.

[00:02:00] And for some reason, Mr. Producer Extraordinaire,

[00:02:03] I don't know what it is.

[00:02:04] I just can't get comfortable with these headphones that I'm using.

[00:02:07] I'm using the Sennheiser headphones in the studio today.

[00:02:09] And I'm just not, I don't know, I'm just not digging them.

[00:02:12] Got a little bit of a feedback thing going there.

[00:02:17] Anyway, we'll figure it out, right?

[00:02:19] We'll get it, hey, we'll get this train on the right track.

[00:02:23] So how are you?

[00:02:24] Hope all is well.

[00:02:25] What I wanted to talk to you and with you about today on the program is what or how to refocus yourself

[00:02:36] when you have, what's the word or the term that I'm searching for?

[00:02:43] How to refocus and get yourself back on track when you feel that you may have gone astray.

[00:02:53] Now, I know we talk about a lot of things on this program.

[00:02:56] And I try to, I do my best.

[00:02:59] I stay out, I try to stay out of the political stuff.

[00:03:01] I tried talking about political things for a while and it's just too hyperbolic.

[00:03:06] People have very strong opinions on their political beliefs, as do I.

[00:03:10] However, some people can't or refuse to remain adult about discussing different political beliefs,

[00:03:19] especially here in the United States of America.

[00:03:22] And I'm just not, you know, I'm so over going into that rabbit hole where you want to have

[00:03:28] an intelligent discussion with people and do programs on it without somebody calling you names

[00:03:37] or harassing you on the internet and social media.

[00:03:40] So I just pull back and I've been pulling back ever so gently over the past couple years

[00:03:47] and I've just kind of gone away with it.

[00:03:48] You know what?

[00:03:49] You're entitled to believe what you want to believe, which I firmly believe here in the United States of America.

[00:03:54] I'm entitled to believe what I want to believe.

[00:03:56] And as long as no one is hurting one another, you know, and causing harm,

[00:04:02] hey man, you vote how you vote, I vote how I vote, believe what you believe, what have you.

[00:04:06] That's what makes this country great.

[00:04:08] Sorry if you hear the squeak in the background there from the studio chair, Mr. Producer Extraordinaire.

[00:04:12] I thought we oiled these and tightened them up.

[00:04:15] Anyway, evidently we did not.

[00:04:18] Or somebody missed this chair.

[00:04:20] Hey, that happens.

[00:04:21] Those things happen on life.

[00:04:24] But everyone, like I said, everyone is entitled to their beliefs and can think how they want to think.

[00:04:29] That's, folks, that's what makes this country, the United States of America,

[00:04:34] the greatest country on the planet Earth currently.

[00:04:36] I don't know of any better.

[00:04:38] If you do, please let me know.

[00:04:40] But here you can have a difference of opinion,

[00:04:45] or at least you should be able to,

[00:04:47] and not have to worry about, you know,

[00:04:50] your property or yourself being harmed in any way, shape, or form.

[00:04:56] So that's what, I mean, try that in other countries around the world.

[00:04:59] That's all I'm going to say.

[00:05:00] Try disagreeing with the government or your neighbor in South Korea,

[00:05:04] North Korea, China,

[00:05:06] China, the Soviet Union,

[00:05:08] Soviet, you know,

[00:05:09] the USSR Soviet Union,

[00:05:12] you know,

[00:05:12] Zimbabwe,

[00:05:14] all the,

[00:05:15] most of the countries in South America,

[00:05:18] even in,

[00:05:20] dare I say,

[00:05:21] over in the UK, too,

[00:05:22] you can,

[00:05:22] you really don't have,

[00:05:25] your freedoms are not that great over there,

[00:05:27] from what I'm hearing from people that live there as of late, too.

[00:05:30] Here,

[00:05:31] we're still having some issues with freedom of speech and that,

[00:05:34] but we're still the,

[00:05:35] the haven,

[00:05:36] the,

[00:05:37] the rest stop,

[00:05:39] as far as freedom of speech and freedom of expression.

[00:05:42] Now,

[00:05:43] some people out there go cuckoo for Cocoa Puffs and take it too far,

[00:05:47] and I'm not in favor of anything like that.

[00:05:51] But anyway,

[00:05:52] I don't want to get on this whole thing about politics or anything.

[00:05:55] But what I want to talk with us,

[00:05:57] with all you all here today about,

[00:05:59] is getting back on track when maybe

[00:06:02] you've fallen off

[00:06:04] the wagon,

[00:06:06] whether it's virtually or physically,

[00:06:08] what have you.

[00:06:10] I had a situation over the weekend

[00:06:12] where I was supposed to have a delivery from a certain delivery company,

[00:06:14] and I'm going to leave their name out of it.

[00:06:17] I'm going to,

[00:06:19] just to remain professional,

[00:06:21] but,

[00:06:22] you know,

[00:06:23] delivery company,

[00:06:24] insert name here,

[00:06:25] you may have experienced something similar.

[00:06:27] And what had happened was,

[00:06:29] is I ordered a,

[00:06:30] a piece of equipment for the studio here at the Purple Pit Studios,

[00:06:34] and I ordered it on a Wednesday prior.

[00:06:37] From a great,

[00:06:38] my great organization that I always deal with,

[00:06:39] and I always talk about them,

[00:06:40] Sweetwater,

[00:06:41] they are fantastic.

[00:06:43] My particular rep for the studios in that here,

[00:06:45] happens to be Dave Cody,

[00:06:47] C-O-D-Y.

[00:06:48] Look him up if you're thinking about anything

[00:06:51] for purchase from Sweetwater.

[00:06:52] He's a good man,

[00:06:54] and he is an excellent,

[00:06:56] knowledgeable source of information

[00:06:59] on practically everything they sell there.

[00:07:01] And if he doesn't know it,

[00:07:02] he'll just tell you flat out,

[00:07:04] hey,

[00:07:04] I don't know,

[00:07:05] but let me find out,

[00:07:06] let me ask and get back to you.

[00:07:07] Anyway,

[00:07:09] I'm not sponsored by Sweetwater,

[00:07:11] I have no sponsors on this program.

[00:07:13] And it's just that,

[00:07:14] when I receive good service from an organization

[00:07:17] or an individual,

[00:07:18] I believe in acknowledging that.

[00:07:20] Because,

[00:07:21] let's face it,

[00:07:22] way too many people like to,

[00:07:24] well,

[00:07:25] let's just call it what it is,

[00:07:26] bitch and moan a lot.

[00:07:28] I like to call out the good.

[00:07:31] I call out the good,

[00:07:32] the bad,

[00:07:32] and the ugly,

[00:07:33] but Dave Cody is a good man over at Sweetwater,

[00:07:35] my sales engineer,

[00:07:36] as they call them.

[00:07:38] And

[00:07:39] he's a trusted confidant,

[00:07:41] when it comes to

[00:07:42] all things professionally.

[00:07:43] So anyway,

[00:07:44] I ordered a piece of equipment

[00:07:46] from Sweetwater,

[00:07:47] and they're always great.

[00:07:49] I mean,

[00:07:49] they're fast,

[00:07:50] they're responsive,

[00:07:51] their customer service is top notch,

[00:07:53] by far.

[00:07:55] And you can go on the internet

[00:07:56] and verify this for yourself.

[00:07:58] I have had nothing but excellent experiences

[00:08:01] when things have gone smoothly,

[00:08:03] when there's been bumps in the road.

[00:08:06] They're always there to handle it

[00:08:08] in the most professional,

[00:08:10] personable way possible.

[00:08:11] So very satisfied.

[00:08:13] Been with them over a decade,

[00:08:14] and I don't anticipate myself going anywhere else.

[00:08:17] Anyhow,

[00:08:18] back to the information at hand.

[00:08:21] I ordered a piece of equipment for the studio here,

[00:08:25] and ordered it on a Wednesday.

[00:08:27] Sweetwater promptly shipped it,

[00:08:29] because it was later in the,

[00:08:30] later in Wednesday evening,

[00:08:31] and they shipped it promptly Thursday.

[00:08:33] It was coming by the carrier,

[00:08:36] that shipper,

[00:08:37] that shall remain nameless.

[00:08:39] I got tracking information,

[00:08:40] et cetera.

[00:08:42] Following it through the process,

[00:08:43] it says,

[00:08:43] hey,

[00:08:43] it's going to arrive Saturday.

[00:08:45] I'm like,

[00:08:45] great,

[00:08:46] all right.

[00:08:47] I got a project

[00:08:47] that I can use this equipment on

[00:08:49] that I really need it for.

[00:08:50] This is great.

[00:08:51] This is going to be good,

[00:08:52] because the project's actually

[00:08:52] was due Sunday,

[00:08:53] early Monday.

[00:08:54] So I'm like,

[00:08:54] whew,

[00:08:55] all right.

[00:08:56] And that's why I ordered it

[00:08:57] when I did,

[00:08:58] and,

[00:08:58] you know,

[00:08:59] got it shipped when I did.

[00:09:01] Following it throughout

[00:09:02] the whole process,

[00:09:03] I get a text early Saturday morning

[00:09:05] at around 8.35 or so a.m.

[00:09:08] Eastern time here in the U.S.

[00:09:10] Your driver XYZ,

[00:09:12] and I'm going to leave their name

[00:09:13] out of it too,

[00:09:14] because they put their first name in,

[00:09:15] will be arriving today

[00:09:17] with your delivery

[00:09:18] between the hours of,

[00:09:20] you know,

[00:09:20] 12.30 and 3 p.m.

[00:09:22] Excellent.

[00:09:23] Move my Saturday agenda around.

[00:09:26] Make sure I am home by 10 a.m.

[00:09:29] just in case.

[00:09:30] Rest of the day,

[00:09:31] kind of wipe the slate clean,

[00:09:32] figure I'll stay in here

[00:09:33] in the studio

[00:09:34] doing what I got to do,

[00:09:36] and life will be bliss.

[00:09:37] We'll get this equipment.

[00:09:38] We'll be able to get a jump start

[00:09:39] on this project

[00:09:40] for early Monday morning.

[00:09:42] Well,

[00:09:45] let's move ahead in time,

[00:09:47] shall we,

[00:09:47] until about 1.40 p.m.

[00:09:50] Eastern time,

[00:09:51] same day,

[00:09:52] Saturday,

[00:09:53] sitting in my living room,

[00:09:56] not even in the studio,

[00:09:57] sitting in my living room,

[00:09:58] and waiting for said piece

[00:10:00] of equipment to arrive,

[00:10:02] drinking a nice cup of

[00:10:03] green tea with mango.

[00:10:06] By the way,

[00:10:06] I can recommend green tea

[00:10:07] with mango.

[00:10:08] It's delicious.

[00:10:09] You'd love it.

[00:10:10] Anyhow,

[00:10:11] reading,

[00:10:12] and all of a sudden,

[00:10:13] ding,

[00:10:14] my phone goes off.

[00:10:15] I'm like,

[00:10:15] oh,

[00:10:16] someone's texting me.

[00:10:17] Pick up my phone,

[00:10:18] look at the text

[00:10:19] from said carrier

[00:10:20] that shall remain nameless.

[00:10:22] We attempted to deliver

[00:10:24] your product today.

[00:10:26] However,

[00:10:26] we were unable to

[00:10:28] because no one is home.

[00:10:29] We will attempt to

[00:10:31] re-deliver again

[00:10:32] the following business day,

[00:10:33] Monday.

[00:10:36] And my,

[00:10:36] my,

[00:10:37] I just,

[00:10:38] you know,

[00:10:38] WTF.

[00:10:40] What the frig?

[00:10:42] What the filth and foul?

[00:10:43] I am literally

[00:10:45] in the same space

[00:10:47] where package,

[00:10:48] said package is supposed

[00:10:48] to come.

[00:10:49] And also on our

[00:10:50] delivery options

[00:10:51] for every package

[00:10:52] that comes to

[00:10:53] said location,

[00:10:55] there's,

[00:10:56] there are instructions

[00:10:57] that are

[00:10:58] hardwired

[00:10:59] into delivering

[00:11:00] at said location.

[00:11:02] Please ring bell

[00:11:04] next to delivery garage

[00:11:07] and or

[00:11:08] knock on door.

[00:11:09] And there were vehicles

[00:11:10] in the,

[00:11:10] the parking

[00:11:11] area.

[00:11:13] So I

[00:11:15] amble down

[00:11:16] the stairs,

[00:11:17] open the door

[00:11:18] and sure enough

[00:11:19] there's a door tag

[00:11:20] hanging there.

[00:11:21] Sorry we missed you.

[00:11:22] We will,

[00:11:23] so

[00:11:24] I attempted

[00:11:26] to call

[00:11:26] said delivery company.

[00:11:28] I was not

[00:11:31] happy

[00:11:31] to say the least.

[00:11:33] I was very

[00:11:34] aggravated.

[00:11:35] You know,

[00:11:36] dare I say

[00:11:36] I was pissed off

[00:11:38] because

[00:11:39] here's the thing.

[00:11:41] The doorbell

[00:11:42] never rang.

[00:11:42] There was no

[00:11:43] knocking.

[00:11:45] There was,

[00:11:45] it was

[00:11:46] like a stealth

[00:11:47] delivery.

[00:11:48] It was almost

[00:11:49] like if you watch

[00:11:49] Star Trek

[00:11:50] where the transporter,

[00:11:51] you know,

[00:11:52] beams them down.

[00:11:54] They're there

[00:11:55] and they're gone

[00:11:55] and there's

[00:11:56] something hanging

[00:11:56] on my door

[00:11:57] and I'm like,

[00:11:57] what in the hell

[00:11:58] is this all about?

[00:11:59] What?

[00:12:00] Are you kidding me?

[00:12:03] Now,

[00:12:05] I'm sure a lot

[00:12:05] of you are saying,

[00:12:06] I've had this happen,

[00:12:07] Terry.

[00:12:08] Terry,

[00:12:08] I know exactly

[00:12:09] what you're talking

[00:12:10] about,

[00:12:11] my friend.

[00:12:11] I know it

[00:12:12] because it's

[00:12:13] happened to me

[00:12:15] and I even

[00:12:15] know the company

[00:12:16] there and I'm

[00:12:17] not going to say

[00:12:18] the name of the

[00:12:18] company,

[00:12:19] but this is also

[00:12:22] the second time

[00:12:24] I have had an

[00:12:25] incident with this

[00:12:25] particular delivery

[00:12:27] service in the

[00:12:28] last 10 days.

[00:12:30] So,

[00:12:30] I tried to call

[00:12:32] the local

[00:12:33] hub and you

[00:12:35] can't get through

[00:12:35] to anybody,

[00:12:36] let alone on a

[00:12:37] weekend,

[00:12:37] let alone during

[00:12:38] the week.

[00:12:38] So,

[00:12:43] I had to dial

[00:12:44] the 800 number

[00:12:44] and I've got

[00:12:46] an individual

[00:12:46] who obviously

[00:12:49] wasn't

[00:12:51] stateside.

[00:12:52] However,

[00:12:53] very nice

[00:12:54] young lady

[00:12:55] and I told her,

[00:12:57] ma'am,

[00:12:57] miss,

[00:12:59] I am

[00:13:00] very upset

[00:13:01] right now

[00:13:02] and none of

[00:13:02] this that I am

[00:13:03] about to tell you

[00:13:04] is directed at

[00:13:05] you.

[00:13:06] You are just

[00:13:06] a worker.

[00:13:07] I appreciate

[00:13:08] you picking up

[00:13:09] the phone,

[00:13:09] but I have

[00:13:10] to vent.

[00:13:10] I have to get,

[00:13:11] I have to let

[00:13:12] this out

[00:13:12] because I am

[00:13:13] really pissed

[00:13:13] off right now

[00:13:14] and I

[00:13:15] just went

[00:13:16] into a

[00:13:18] kind of rant

[00:13:19] about their

[00:13:20] organization,

[00:13:20] especially because

[00:13:21] it's,

[00:13:21] this has happened

[00:13:22] twice in the

[00:13:23] past 10 days,

[00:13:24] problems with

[00:13:24] your drivers,

[00:13:25] not acknowledging

[00:13:27] and following

[00:13:28] directions,

[00:13:29] the basic

[00:13:30] directions.

[00:13:30] I mean,

[00:13:30] we're not

[00:13:31] asking them

[00:13:31] to walk on

[00:13:32] the moon,

[00:13:32] walk a tight

[00:13:33] rope,

[00:13:33] you know,

[00:13:33] navigate a

[00:13:34] moat full

[00:13:34] of,

[00:13:35] you know,

[00:13:36] piranha,

[00:13:37] you know,

[00:13:37] pole vault

[00:13:38] over,

[00:13:39] you know,

[00:13:39] a forest,

[00:13:40] nothing,

[00:13:41] just ring

[00:13:41] the damn

[00:13:42] bell or

[00:13:42] knock on

[00:13:43] the door.

[00:13:43] That's all

[00:13:43] we've asked

[00:13:44] ever in

[00:13:46] years in

[00:13:47] dealing with

[00:13:48] said certain

[00:13:49] delivery company

[00:13:49] that delivers

[00:13:50] here every so

[00:13:51] often.

[00:13:53] And it

[00:13:53] seems lately

[00:13:54] in the past

[00:13:56] month or

[00:13:56] so,

[00:13:58] it's not

[00:13:59] happening

[00:14:01] and it's

[00:14:02] causing issues.

[00:14:03] So after I

[00:14:04] had my rant

[00:14:05] and as soon

[00:14:05] as I got

[00:14:06] done with

[00:14:06] my little

[00:14:06] rant and,

[00:14:07] you know,

[00:14:08] my very

[00:14:09] not pleasant

[00:14:10] tone,

[00:14:11] I said,

[00:14:12] and again,

[00:14:12] I apologize

[00:14:12] to you,

[00:14:13] to the worker,

[00:14:14] I said their

[00:14:14] name,

[00:14:15] it's not

[00:14:16] you personally,

[00:14:17] I know,

[00:14:17] you're just,

[00:14:18] you're the poor

[00:14:18] soul that

[00:14:19] picked up

[00:14:19] the phone,

[00:14:19] please.

[00:14:20] And they're

[00:14:20] like,

[00:14:21] oh,

[00:14:21] I understand,

[00:14:22] I understand.

[00:14:23] Now,

[00:14:23] here's the

[00:14:24] kicker.

[00:14:25] And again,

[00:14:26] these folks,

[00:14:26] people,

[00:14:27] you gotta

[00:14:27] realize this,

[00:14:28] people that

[00:14:28] are picking

[00:14:29] up the

[00:14:30] when you're

[00:14:30] calling in

[00:14:31] to get

[00:14:32] information,

[00:14:33] disseminate

[00:14:34] information,

[00:14:35] have an

[00:14:35] issue with,

[00:14:36] they just

[00:14:37] work there.

[00:14:38] There's nobody

[00:14:38] in the back

[00:14:39] room,

[00:14:39] the person

[00:14:40] that picked

[00:14:41] up the

[00:14:41] phone wasn't

[00:14:41] in the

[00:14:41] back room

[00:14:42] wringing

[00:14:42] their hands

[00:14:43] going,

[00:14:43] all right,

[00:14:44] guys,

[00:14:44] whose delivery

[00:14:45] are we gonna

[00:14:46] screw up

[00:14:46] today?

[00:14:47] Who are we

[00:14:47] gonna tick

[00:14:48] off?

[00:14:48] It was,

[00:14:49] there's no

[00:14:50] malice in it,

[00:14:50] they're just

[00:14:51] the poor

[00:14:51] soul that

[00:14:52] picks up

[00:14:52] the phone,

[00:14:53] okay?

[00:14:54] Bear that

[00:14:55] in mind.

[00:14:55] But I did

[00:14:56] lose my temper

[00:14:57] a little bit

[00:14:58] and I was

[00:14:58] very animated

[00:14:59] in my

[00:14:59] speech.

[00:15:01] You know,

[00:15:02] I swore a

[00:15:02] couple times,

[00:15:03] which you're

[00:15:03] not supposed

[00:15:04] to do,

[00:15:04] you know,

[00:15:04] I'm better

[00:15:05] than that,

[00:15:06] I am.

[00:15:06] I used a

[00:15:07] couple

[00:15:07] profanity-laced

[00:15:08] words,

[00:15:09] you know,

[00:15:09] not at the

[00:15:10] person,

[00:15:10] mind you,

[00:15:11] but at the

[00:15:12] overall

[00:15:12] situation of

[00:15:13] how frustrating

[00:15:14] it was.

[00:15:15] And again,

[00:15:16] I apologized

[00:15:16] afterwards and

[00:15:17] thanked the

[00:15:18] employee for

[00:15:19] listening to

[00:15:19] me.

[00:15:19] I really

[00:15:20] appreciate

[00:15:20] that,

[00:15:21] you know,

[00:15:21] that they

[00:15:22] didn't just

[00:15:22] say,

[00:15:22] and dump

[00:15:23] you and

[00:15:23] hang up on

[00:15:24] you.

[00:15:25] Because again,

[00:15:25] it's not

[00:15:25] personal on

[00:15:26] them.

[00:15:26] It's

[00:15:28] important

[00:15:28] feedback on

[00:15:29] the failure

[00:15:31] of the

[00:15:31] organization

[00:15:32] they just

[00:15:33] happened to

[00:15:33] be a part

[00:15:34] of and

[00:15:34] working for

[00:15:34] on this

[00:15:35] day when

[00:15:36] it was

[00:15:37] truly called

[00:15:37] in.

[00:15:38] Now,

[00:15:39] the other

[00:15:40] disappointing

[00:15:40] aspect of

[00:15:41] this

[00:15:41] interaction

[00:15:42] was that

[00:15:42] the individual

[00:15:43] was very

[00:15:44] nice,

[00:15:44] they followed

[00:15:45] standard

[00:15:45] customer service

[00:15:46] rules,

[00:15:46] they empathized,

[00:15:47] they listened,

[00:15:48] you know,

[00:15:49] and I

[00:15:49] felt

[00:15:50] comforted

[00:15:51] by them.

[00:15:52] They said

[00:15:52] they would

[00:15:53] reach out

[00:15:53] to the

[00:15:53] local hub

[00:15:55] and that

[00:15:56] they notified

[00:15:57] middle and

[00:15:58] upper management

[00:15:58] after a brief

[00:15:59] hold of a

[00:15:59] minute or

[00:16:00] two,

[00:16:00] and that

[00:16:01] someone would

[00:16:01] call me

[00:16:02] back shortly

[00:16:02] and email

[00:16:03] me,

[00:16:04] and that

[00:16:04] they deliver

[00:16:05] until 8pm

[00:16:06] on Saturdays

[00:16:07] Eastern Time,

[00:16:08] and that I

[00:16:09] would get it

[00:16:09] and I would

[00:16:09] hear contact.

[00:16:10] Now,

[00:16:11] thank you,

[00:16:12] I thanked

[00:16:12] them,

[00:16:13] and again,

[00:16:14] went on my

[00:16:14] merry way,

[00:16:15] had another

[00:16:16] cup of tea

[00:16:16] to calm down

[00:16:17] and relax.

[00:16:19] Two hours

[00:16:20] goes by,

[00:16:21] I don't hear

[00:16:21] anything,

[00:16:21] no phone

[00:16:22] call,

[00:16:22] no email.

[00:16:25] I'm calm

[00:16:26] now,

[00:16:26] I'm back

[00:16:26] into this

[00:16:27] mode like

[00:16:27] I am with

[00:16:28] you,

[00:16:28] just,

[00:16:29] okay,

[00:16:29] here's what

[00:16:30] it is,

[00:16:30] but I'm

[00:16:31] going to

[00:16:31] call back

[00:16:32] and let

[00:16:33] them know

[00:16:33] and find

[00:16:33] out if

[00:16:34] there's

[00:16:34] any

[00:16:34] updates.

[00:16:34] So I

[00:16:35] get a

[00:16:35] different

[00:16:35] individual,

[00:16:36] I

[00:16:36] explain

[00:16:36] to them,

[00:16:36] oh yes,

[00:16:37] we see

[00:16:38] the notes

[00:16:38] here,

[00:16:40] apologies

[00:16:40] all around.

[00:16:41] I said,

[00:16:41] okay,

[00:16:41] thank you.

[00:16:42] It was a

[00:16:42] very pleasant

[00:16:43] interaction.

[00:16:44] They placed

[00:16:45] me on a

[00:16:45] brief hold

[00:16:46] and said,

[00:16:46] yes,

[00:16:47] it is

[00:16:48] on

[00:16:48] schedule

[00:16:48] to be

[00:16:48] delivered

[00:16:51] today by

[00:16:52] 8pm.

[00:16:53] Okay,

[00:16:54] thank you.

[00:16:54] I mean,

[00:16:54] you got to

[00:16:55] take them

[00:16:55] at face

[00:16:55] value.

[00:16:56] You have

[00:16:56] no way

[00:16:56] of checking

[00:16:57] or validating

[00:16:58] this information,

[00:16:59] right?

[00:16:59] So you

[00:17:00] just,

[00:17:00] you have

[00:17:00] to take

[00:17:01] them at

[00:17:01] the face

[00:17:01] value.

[00:17:02] So,

[00:17:02] okay,

[00:17:02] we do.

[00:17:05] So we

[00:17:05] do that,

[00:17:08] needless to

[00:17:09] say,

[00:17:09] it was

[00:17:09] never

[00:17:09] delivered.

[00:17:12] So Monday

[00:17:13] comes because

[00:17:14] they don't,

[00:17:14] they're not

[00:17:15] doing any

[00:17:15] running on

[00:17:16] Sunday,

[00:17:16] this particular

[00:17:17] delivery

[00:17:17] company at

[00:17:18] this time

[00:17:18] in my

[00:17:18] area.

[00:17:21] So Monday

[00:17:21] comes and

[00:17:24] I call

[00:17:25] because I

[00:17:25] did have a

[00:17:26] number finally

[00:17:27] I found

[00:17:27] for the

[00:17:27] local hub,

[00:17:28] got through

[00:17:29] to a nice

[00:17:29] representative

[00:17:30] there as

[00:17:30] I was

[00:17:31] taking care

[00:17:31] of some

[00:17:31] business

[00:17:32] on a

[00:17:32] Monday

[00:17:32] morning

[00:17:33] and spoke

[00:17:34] to a

[00:17:34] young lady

[00:17:34] there,

[00:17:35] very polite,

[00:17:35] very professional,

[00:17:36] both of us,

[00:17:36] conversation was

[00:17:37] great,

[00:17:37] but expressed

[00:17:38] my displeasure

[00:17:40] and my

[00:17:40] bewilderment

[00:17:41] as how

[00:17:42] their organization

[00:17:43] could drop

[00:17:43] the ball

[00:17:44] twice,

[00:17:44] fumble

[00:17:45] the ball

[00:17:45] twice in the

[00:17:46] end zone

[00:17:46] within 10

[00:17:47] days.

[00:17:48] She said,

[00:17:48] I'm going

[00:17:49] to forward

[00:17:49] this to a

[00:17:50] gentleman in

[00:17:51] middle management.

[00:17:52] Someone will

[00:17:52] contact you

[00:17:53] within the

[00:17:53] next three

[00:17:54] hours.

[00:17:54] Great.

[00:17:55] I had no

[00:17:56] expectations of

[00:17:57] being contacted.

[00:17:58] My expectations

[00:17:59] were little to

[00:18:01] none,

[00:18:02] okay?

[00:18:03] Little to

[00:18:04] none.

[00:18:04] I went on

[00:18:05] about my

[00:18:06] day and I

[00:18:07] figured I'm

[00:18:07] just,

[00:18:08] you know,

[00:18:09] going to have

[00:18:10] whoever's at

[00:18:10] the studio

[00:18:11] keep an eye

[00:18:11] out for

[00:18:12] said delivery

[00:18:12] driver and

[00:18:13] let's roll

[00:18:14] the dice

[00:18:14] and hope

[00:18:15] it gets

[00:18:15] delivered

[00:18:16] today.

[00:18:18] Well,

[00:18:19] to my

[00:18:19] surprise,

[00:18:20] within 90

[00:18:21] minutes,

[00:18:22] about an

[00:18:22] hour and

[00:18:22] a half,

[00:18:23] I had a

[00:18:23] gentleman

[00:18:23] contact me

[00:18:24] from said

[00:18:26] delivery

[00:18:26] company that

[00:18:27] shall remain

[00:18:27] nameless.

[00:18:29] We had a

[00:18:29] great conversation.

[00:18:30] I gave him

[00:18:31] the tracking

[00:18:32] number,

[00:18:32] told him

[00:18:32] what happened.

[00:18:33] He says,

[00:18:33] I do see

[00:18:34] some notes

[00:18:34] from over

[00:18:34] the weekend,

[00:18:36] et cetera.

[00:18:36] And I

[00:18:37] told said

[00:18:38] gentleman,

[00:18:39] I said,

[00:18:39] listen,

[00:18:40] I get it.

[00:18:41] Things happen.

[00:18:43] Mistakes

[00:18:43] happen.

[00:18:43] I can even

[00:18:44] understand if

[00:18:45] said driver

[00:18:45] had knocked

[00:18:46] on the

[00:18:46] door,

[00:18:46] rang the

[00:18:47] doorbell,

[00:18:47] and I

[00:18:47] was up

[00:18:48] in the

[00:18:48] bathroom,

[00:18:49] or if

[00:18:49] I was

[00:18:50] on the

[00:18:51] other side

[00:18:51] of the

[00:18:51] property,

[00:18:52] or in

[00:18:53] a shower,

[00:18:54] whatever,

[00:18:55] or passed

[00:18:56] out in a

[00:18:57] drunken

[00:18:57] stupor,

[00:18:58] and I

[00:18:58] never

[00:18:58] answered

[00:18:59] the door,

[00:18:59] absolutely,

[00:19:00] they have

[00:19:00] every right

[00:19:01] to walk

[00:19:01] away.

[00:19:01] They're

[00:19:02] not going

[00:19:02] to sit

[00:19:02] there and

[00:19:02] cater to

[00:19:03] me.

[00:19:03] I get

[00:19:04] it.

[00:19:06] However,

[00:19:06] my point

[00:19:08] of emphasis

[00:19:08] was they

[00:19:09] never even

[00:19:10] made the

[00:19:10] effort

[00:19:12] initially

[00:19:14] to make

[00:19:14] contact.

[00:19:15] And that's

[00:19:15] what really

[00:19:16] aggravated me.

[00:19:18] There was

[00:19:18] no effort.

[00:19:19] It was a

[00:19:20] drop and

[00:19:20] run.

[00:19:20] Oh, we'll

[00:19:21] stick this

[00:19:21] on the

[00:19:22] door and

[00:19:22] off we

[00:19:22] go.

[00:19:24] Now, I

[00:19:24] don't know

[00:19:24] if they

[00:19:24] were behind

[00:19:25] in their

[00:19:25] schedule or

[00:19:25] what, but

[00:19:26] anyway, the

[00:19:27] member of

[00:19:27] mid to

[00:19:28] upper

[00:19:28] management

[00:19:29] had informed

[00:19:30] me that

[00:19:32] they had

[00:19:32] hired people

[00:19:33] for the

[00:19:33] holidays.

[00:19:33] They're

[00:19:34] training

[00:19:34] them.

[00:19:34] It wasn't

[00:19:35] our normal

[00:19:35] driver the

[00:19:36] past couple

[00:19:36] weeks.

[00:19:37] So I

[00:19:37] said, well,

[00:19:38] that kind

[00:19:38] of would

[00:19:38] make sense

[00:19:39] because things

[00:19:39] had been

[00:19:40] flowing smoothly

[00:19:40] for quite a

[00:19:41] while and I

[00:19:42] was growing

[00:19:44] complacent and

[00:19:45] comfortable in,

[00:19:46] hey, this is

[00:19:47] just going to

[00:19:48] happen.

[00:19:48] It's going to

[00:19:49] be delivered.

[00:19:50] No

[00:19:50] must, no

[00:19:50] fuss.

[00:19:52] Apologies all

[00:19:53] around.

[00:19:53] I gave him the

[00:19:54] driver's name

[00:19:55] because I had

[00:19:56] it from the

[00:19:56] text.

[00:19:57] I said, I

[00:19:59] think it

[00:19:59] would be

[00:20:00] not telling

[00:20:01] you how to

[00:20:01] run your

[00:20:01] business or

[00:20:02] how to

[00:20:02] manage your

[00:20:03] employees,

[00:20:03] but I

[00:20:04] would think

[00:20:05] it would

[00:20:05] be incumbent

[00:20:06] upon your

[00:20:07] organization to

[00:20:08] maybe pull

[00:20:10] this individual

[00:20:11] aside and just

[00:20:11] have a talking

[00:20:12] to and say,

[00:20:12] listen, you

[00:20:13] can't do

[00:20:13] that.

[00:20:14] You've

[00:20:14] got to at

[00:20:15] least make

[00:20:15] contact or

[00:20:16] something.

[00:20:17] Knock on

[00:20:17] the door,

[00:20:18] ring the

[00:20:18] bell, give

[00:20:19] them one

[00:20:22] minute to

[00:20:23] come to the

[00:20:23] door,

[00:20:24] acknowledge,

[00:20:24] hey, I'm

[00:20:25] here, talk

[00:20:25] through the

[00:20:26] camera door

[00:20:27] bell, something,

[00:20:28] yep, okay, be

[00:20:28] right there, hang

[00:20:29] on a second,

[00:20:30] something like

[00:20:30] that.

[00:20:31] And then I

[00:20:32] guess it all

[00:20:32] goes back to

[00:20:33] just doing your

[00:20:34] job.

[00:20:35] We talked about

[00:20:35] this on past

[00:20:36] episodes of

[00:20:36] Voice Thoughts,

[00:20:37] just do your

[00:20:37] job.

[00:20:38] I'm not

[00:20:39] asking, and I

[00:20:40] think a lot of

[00:20:40] us out here in

[00:20:41] the general

[00:20:41] public employees

[00:20:42] are not asking

[00:20:43] you to, again,

[00:20:44] pole vault over

[00:20:45] a moat of

[00:20:46] a flesh-eating

[00:20:47] piranha, you

[00:20:48] know, navigate

[00:20:49] through the

[00:20:50] tall weeds of

[00:20:52] velociraptors,

[00:20:53] you know, or

[00:20:53] fight mountain

[00:20:55] lions, you

[00:20:56] know, with

[00:20:56] a toothpick.

[00:20:57] We just want

[00:20:58] you to do the

[00:20:58] basics of your

[00:20:59] job, and we

[00:21:00] the general

[00:21:01] public, for the

[00:21:01] most part, we

[00:21:02] will be very

[00:21:02] happy with

[00:21:03] you.

[00:21:04] So anyhow,

[00:21:08] after thinking

[00:21:08] about my

[00:21:09] interaction with

[00:21:10] the first

[00:21:10] employee and

[00:21:11] how I kind

[00:21:11] of lost my

[00:21:12] temper and

[00:21:12] cool, I was

[00:21:13] ashamed.

[00:21:14] I felt guilt.

[00:21:16] Now, I know

[00:21:17] many of you out

[00:21:17] there say,

[00:21:17] ah, Terry,

[00:21:18] you're nuts.

[00:21:19] You had every

[00:21:20] right to be

[00:21:20] pissed off.

[00:21:21] You had every

[00:21:22] right to vent

[00:21:23] and anger and

[00:21:24] raise your

[00:21:24] voice.

[00:21:27] And maybe

[00:21:28] rightfully so.

[00:21:31] However, for

[00:21:32] those of you

[00:21:33] that listen to

[00:21:33] the program, for

[00:21:34] those of you

[00:21:34] that know me,

[00:21:35] for those of

[00:21:35] you that are

[00:21:36] along with

[00:21:36] this journey

[00:21:37] on both the

[00:21:38] podcast,

[00:21:38] Your Wise

[00:21:39] Thoughts, and

[00:21:40] on the

[00:21:40] YouTube channel,

[00:21:41] and for those

[00:21:42] of you that I've

[00:21:43] met in person

[00:21:44] and interacted

[00:21:45] with, both

[00:21:46] professionally and

[00:21:47] personally, you

[00:21:48] know that I am

[00:21:50] on a journey of

[00:21:51] enlightenment, as it

[00:21:52] were, to be a

[00:21:53] better human being,

[00:21:53] to be a more

[00:21:54] decent human being,

[00:21:55] to not be like

[00:21:56] everyone else in

[00:21:56] the crowd, to

[00:21:59] not lose my

[00:22:00] crap or, okay,

[00:22:02] well, this is an

[00:22:02] R-rated podcast.

[00:22:03] It says there

[00:22:04] might be, not

[00:22:05] lose my shit,

[00:22:06] okay, over every

[00:22:07] little thing.

[00:22:08] And I don't

[00:22:12] want this to

[00:22:12] sound trite or

[00:22:14] like I'm trying

[00:22:15] to make an

[00:22:15] excuse, but acting

[00:22:17] in that way kind

[00:22:17] of runs in my

[00:22:18] family.

[00:22:19] I grew up with

[00:22:19] this behavior,

[00:22:20] relatives I've

[00:22:21] seen, my parents

[00:22:22] are kind of like

[00:22:23] that, and I've

[00:22:24] seen them do it.

[00:22:27] Both of them,

[00:22:28] where, you know,

[00:22:29] you get up and

[00:22:29] you have a bad

[00:22:30] day, so you're

[00:22:30] going to download

[00:22:31] your crappy day

[00:22:32] onto everybody

[00:22:32] else.

[00:22:33] I want to be

[00:22:34] better than

[00:22:35] that.

[00:22:35] I don't want

[00:22:36] to be like

[00:22:36] that.

[00:22:38] And I've made

[00:22:40] great strides

[00:22:41] over the past

[00:22:41] decade plus to

[00:22:43] change, but I

[00:22:44] still have my

[00:22:45] moments.

[00:22:45] So I did some

[00:22:47] deep breathing,

[00:22:48] had a nice

[00:22:48] reflective cup of

[00:22:49] tea, herbal

[00:22:50] tea, and

[00:22:52] thought, how

[00:22:54] could I have

[00:22:55] handled that

[00:22:55] interaction better?

[00:22:56] And I gave it

[00:22:57] its due time,

[00:22:57] its due course,

[00:22:59] and I didn't

[00:23:01] ruminate on it

[00:23:01] for days and

[00:23:02] days on end,

[00:23:03] even though this

[00:23:03] happened quite a

[00:23:04] few days ago when

[00:23:04] you're listening to

[00:23:05] this episode of

[00:23:06] The Voice

[00:23:06] Thoughts Podcast.

[00:23:07] podcast.

[00:23:08] But I thought this

[00:23:09] would be a great

[00:23:10] topic for

[00:23:10] discussion to get

[00:23:12] out to you as

[00:23:14] we sit and talk

[00:23:15] today, that you

[00:23:17] don't have to

[00:23:19] ruminate on it

[00:23:20] forever and kick

[00:23:20] yourself in the

[00:23:21] ass, you know,

[00:23:22] for the next three

[00:23:23] weeks over

[00:23:24] something, but

[00:23:26] acknowledge, hey,

[00:23:26] I messed up, I

[00:23:28] lost my cool, I'm

[00:23:30] better than this, I

[00:23:31] know I'm better

[00:23:31] than this, people

[00:23:32] know I'm better

[00:23:33] than this,

[00:23:35] apologize where

[00:23:36] you must, and

[00:23:38] take from that and

[00:23:39] move forward.

[00:23:40] That's how you

[00:23:41] recover from when

[00:23:43] you get off track

[00:23:44] and things don't

[00:23:44] go your way.

[00:23:45] Now, not just in

[00:23:46] that situation, my

[00:23:47] friends, not just in

[00:23:49] that one, but you

[00:23:50] can do it if you're

[00:23:51] on an exercise

[00:23:52] program and then

[00:23:53] all of a sudden you

[00:23:53] take a week off,

[00:23:54] you know, let's say

[00:23:55] you've been walking

[00:23:55] four days a week and

[00:23:56] all of a sudden you

[00:23:57] take a week off,

[00:23:58] not because you're

[00:23:59] ill or not because

[00:23:59] you're busy, just

[00:24:00] because your ass

[00:24:01] got lazy.

[00:24:03] Don't beat

[00:24:03] yourself up over

[00:24:04] it and sit there

[00:24:05] going, oh, well,

[00:24:05] the heck with it,

[00:24:06] man, just get

[00:24:08] back, get right

[00:24:09] back on the pony,

[00:24:10] as they say, and

[00:24:11] gallop on.

[00:24:13] Same thing, you

[00:24:14] know, if you're

[00:24:15] trying not, you

[00:24:16] know, to have

[00:24:16] better control of

[00:24:17] your temper, if

[00:24:18] you're trying to be

[00:24:19] more understanding,

[00:24:20] if you're trying to

[00:24:21] be more patient with

[00:24:22] people, whether

[00:24:22] it's your kids,

[00:24:24] co-workers,

[00:24:25] friends, general

[00:24:26] public, whatever,

[00:24:27] if you slip up

[00:24:28] and screw up,

[00:24:30] it's okay, we're

[00:24:32] all human.

[00:24:34] And that's, as I

[00:24:36] was sitting doing

[00:24:37] reflective thought

[00:24:38] after that situation

[00:24:39] a little, you know,

[00:24:40] later, after that

[00:24:41] happened, and that

[00:24:43] phrase popped into

[00:24:46] my mind.

[00:24:48] I'm just sitting

[00:24:48] there quietly

[00:24:49] thinking about it,

[00:24:50] and I came to a

[00:24:51] point and said,

[00:24:51] you know, Terry,

[00:24:52] there's no use

[00:24:52] getting upset,

[00:24:53] what's going to

[00:24:54] happen is going

[00:24:54] to happen, you've

[00:24:55] done everything

[00:24:56] on your end, you've

[00:24:56] made your displeasure

[00:24:57] known, you'll make

[00:24:58] your call Monday

[00:24:59] just to let the

[00:25:00] organization know

[00:25:01] about the failure

[00:25:02] of that delivery

[00:25:03] and the driver.

[00:25:04] It's not the end

[00:25:04] of the world, it's

[00:25:05] not the end of the

[00:25:06] world, and you

[00:25:08] know what, so you

[00:25:09] lost your, you

[00:25:10] know, you lost

[00:25:11] your temper, you

[00:25:11] lost your cool, you

[00:25:13] weren't as pleasant

[00:25:14] as you could have

[00:25:14] been.

[00:25:16] You're only human,

[00:25:17] and that's what,

[00:25:17] you're only human,

[00:25:19] you're only human,

[00:25:20] you're only human.

[00:25:23] You're not an AI

[00:25:24] chatbot, you're not

[00:25:26] a robot, you're not

[00:25:27] a cyborg, you're

[00:25:28] not an uncaring,

[00:25:29] you know, a

[00:25:31] narcissist, sociopath,

[00:25:32] you're only human,

[00:25:33] you're a human

[00:25:34] being.

[00:25:36] Having a human

[00:25:37] experience and you

[00:25:38] had a human reaction

[00:25:39] to emotions that

[00:25:40] unfortunately came up

[00:25:42] and flooded out.

[00:25:44] So that is the piece

[00:25:46] of advice I'm going

[00:25:47] to leave with you

[00:25:47] today, my friends,

[00:25:48] is if you screw

[00:25:50] up, you're only

[00:25:52] human, all right?

[00:25:54] You're only human,

[00:25:55] human, don't beat

[00:25:56] yourself up too

[00:25:57] much about it.

[00:25:58] Take that event,

[00:26:00] that circumstance

[00:26:01] that you say,

[00:26:02] I fell off the

[00:26:03] wagon, I screwed

[00:26:04] up.

[00:26:05] Take that and

[00:26:07] use that as a

[00:26:09] springboard and a

[00:26:11] learning experience.

[00:26:12] Now, if you keep

[00:26:13] doing the same thing

[00:26:13] over and over for

[00:26:16] months and years on

[00:26:17] end, then there's

[00:26:19] more probably a

[00:26:19] deep-rooted problem

[00:26:20] there and you should

[00:26:21] seek professional

[00:26:22] help.

[00:26:23] But if you're

[00:26:24] doing this journey

[00:26:25] on your own and

[00:26:27] you're doing a lot

[00:26:27] of this journey or

[00:26:28] you're starting the

[00:26:29] journey on your own

[00:26:30] and congratulations to

[00:26:31] be a better person,

[00:26:32] be better in shape,

[00:26:33] be better health-wise,

[00:26:35] what have you, be

[00:26:36] better business-wise,

[00:26:37] whatever the case may

[00:26:38] be, whatever choices

[00:26:39] you are choosing to

[00:26:40] change in your life,

[00:26:41] just remember you're

[00:26:44] only human.

[00:26:51] Hey, thanks for

[00:26:52] listening to the

[00:26:53] program today.

[00:26:57] I truly appreciate

[00:26:58] each and every one

[00:26:59] of you out there.

[00:27:00] And remember, to

[00:27:01] see a change in the

[00:27:02] world, you have to

[00:27:04] be the change in the

[00:27:04] world you want to

[00:27:05] see.

[00:27:05] It all starts with

[00:27:06] you, the person

[00:27:08] looking back at you

[00:27:08] in the mirror every

[00:27:09] morning.

[00:27:11] Remember to be kind

[00:27:12] to yourself, be kind

[00:27:13] to others.

[00:27:18] If you want to tweet

[00:27:19] at me on Twitter,

[00:27:20] it's at Terry Weiss.

[00:27:21] Stop by the website

[00:27:23] weissthoughts.com

[00:27:24] just to make sure you

[00:27:24] spell my name right,

[00:27:25] W-Y-C-E

[00:27:28] weissthoughts.com

[00:27:29] And hey, leave us a

[00:27:30] positive rating and

[00:27:32] review on your

[00:27:32] favorite podcast

[00:27:33] provider, won't you?

[00:27:34] Tell your friends,

[00:27:35] tell your family,

[00:27:36] tell your pets about

[00:27:37] Weissthoughts.

[00:27:40] And I look forward to

[00:27:41] gathering yet again

[00:27:43] around the virtual

[00:27:44] campfire with you

[00:27:45] real soon.

[00:27:47] Take care.